Amid protests calling for alternative services to police responders, cities have started implementing crisis response teams to replace police officers for certain 911 calls. In San Francisco, a new street crisis response team is comprised of behavioral and mental health experts who respond to non-violent incidents. We follow along as the unit patrols the streets and helps out individuals experiencing mental health crises, and speak to Addie Kitchen, who says a team like this could have saved her grandson's life. CNN's Chris James reports.

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